The Crazy Guarantee
We call our money-back guarantee the Crazy Guarantee because it just
does not make any sense.
In the real world, companies and professionals only guarantee their
work. They never ever take responsibility for the mistakes made by
their customers. If you hire an attorney you get even less of a
guarantee. Those guys guarantee you NOTHING. Except for personal
injury contingency cases, have you ever heard of a divorce lawyer or
a criminal lawyer who guaranteed to refund his or her fees if their
client
lost in court?
If you buy a computer and it accidentally flies out of the back of
your pick-up truck and shatters to pieces on the highway, the store
manager does not give you a new one or take responsibility for the
mishap.
When we prepare your bankruptcy documents, we take responsibility
not only for our work, but also for any mistakes you make in your
information.
For example, if you mistakenly entered $15,000 a month
as your income instead of $1,500 and we did not catch the error, if
the court denied your discharge, we would take responsibility and
fix it at no cost to you or give you a full refund if it cannot be
fixed.
It is important that you understand that we do not offer an
unconditional money-back guarantee. We offer a performance
guarantee. The difference is that with an unconditional guarantee,
we could do all of the work and you could file your documents and
than ask for your money back. If that were to happen, we would not
be able to stay in business. Our guarantee is that your bankruptcy
will be accepted by the court and that you will get your discharge.
We do not guarantee a refund if you sabotage your own case. See the
service agreement for details.
Therefore, if you are not sure you want to file bankruptcy, do not
order our services. It just wouldn't be fair to have us do all the
work and then have you change your mind.
The end goal of every Chapter 7 bankruptcy filing is to get a
discharge and that is what we guarantee. If at the end of the day,
the court says no to giving you your discharge, you will get your
money back. (There is however only one condition. You have to be
serious about going through with it. This means that you will
actually file the documents that we give you and that you will
attend the mandatory creditor meeting. You cannot deliberately
sabotage your own bankruptcy and hold us responsible.)
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